The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization, security and scalability. After decades of working in the ...

Interaction can also be done using an email or online chat service, where customers are able to ask any questions they have about a product or service. Identifying customer needs and wants Online ...

Good customer service is important, as customers who are satisfied with their purchase and the customer service they have received are more likely to become regular customers. When customers post ...

and business process outsourcing (BPO), has been awarded the prestigious Gold Stevie® Award for its innovative Customer Experience Management Solution during the 19th Annual Stevie® Awards for Sales & ...