Redmond is also launching a program called Microsoft AI Accelerator for Sales, to help business customers ditch legacy CRM systems and implement agents and AI services within sales organizations. That ...

The new Teams Phone Extensibility will allow organizations to get the best of their Teams platform by integrating it with ...

Microsoft has announced the launch of two new artificial intelligence (AI) sales agents for Microsoft 365 Copilot. These ...

Sales Agent and Sales Chat, unveiled Wednesday morning, are designed to work in conjunction with Microsoft’s own Dynamics 365 business applications and with Salesforce, whose CEO, Marc Benioff ...

Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and multiple channels efficiently.

The relationship between the two companies is focused on empowering customers with cloud-native and hybrid data protection ...

This integration incorporates backup telemetry, system behaviors, data anomalies, and threat detections directly into ...