Without a strong knowledge management ability, customer experience leaders will be unable to realize the potential of AI.

As businesses move toward an AI-powered, real-time and compliance-driven future, the right analytics approach—whether ...

Blackbaud is acquisitive and has used leverage to execute transactions. There is some risk that it will overpay, or more importantly, overburden its balance sheet with debt. The 2022 acquisition of ...

Salesforce is expected to roll out the full version of its largely anticipated Agentforce 2.0 offering. Read why I remain ...

Future-proof cross-functional companies harness monday.com strategicallyIssued by The CRM TeamJohannesburg, 18 Feb 2025Visit our press officeMariana Becerra, Head of Operations and monday.com, The CRM ...

Darell Miller, Managing Director, APAC at Wealth Dynamix, joined the Hubbis Digital Dialogue on February 6 to examine the ...

In 2025, business growth seeks ways to develop its customer relationship management and the processes involved in it.

AI's impact demands attention. Start with data quality, then build platforms for machine learning and genAI. Agentic AI is ...

Mr. Anil Kumar Ratnala’s journey is a testament to his strategic vision, expertise, and unwavering dedication to overcoming complex challenges.

Traditional CRM systems are a significant advantage, but wealth managers must embrace next-generation platforms designed specifically for private banking and wealth advisory. These systems should ...

The other day, Alice, one of my coworkers, called asking about Legal Assistance and what role a legal process outsourcing ...