USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

USPS Vice President for Customer Experience ... intelligence tools in the coming months to improve customer experience and service delivery, an agency official said during a keynote session ...

A Chicago woman who captured video of her mail carrier hurling packages over her fence said her mail troubles have resumed ...

Lisa York says her mailbox was hit by a USPS driver during a snowstorm, prompting her neighbor to replace it as USPS ...

Dozens of people came out Thursday to the Clio council meeting to voice their concern about changes to how they're getting ...

Nationwide, postal workers from the American Postal Workers Union assembled Thursday to speak out against the Trump ...

Community members gathered along the street holding signs in protest for what they called the “Hands Off our Public Postal Service” rally ...

“For example, if a customer rents a small P.O. Box for ... and get involved in advocacy efforts to preserve the USPS as a public service. McKinnon believes that if privatization efforts ...

If an office closes in a city, people can just go a few miles to the next drop-off box. In the country, it can mean driving ...

U.S. Postal Service ... found that the USPS plan to save billions could negatively impact rural communities. As a result of a proposal to decrease afternoon collections, many customer won ...