USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

USPS provided News5 with the following information to provide feedback: "When mail service issues occur, or there is a complaint about an employee, we take steps to quickly resolve customer concerns.

The U.S. Postal Service is looking to adopt generative ... event on Wednesday Marc McCrery — vice president for customer experience at USPS — said that, coming out of the COVID pandemic ...